@charset "utf-8";
a:hover {
    color: #1fc1d6
}

/* 控件 */
.btn, .w-button {
    display: inline-block;
    vertical-align: top;
    width: 64px;
    height: 18px;
    line-height: 18px;
    -webkit-border-radius: 9px;
    border-radius: 9px;
    text-align: center;
    color: #fff;
    border: 1px solid #687bc7;
    font-family: 'microsoft yahei';
    box-sizing: content-box;
    cursor: pointer;
    background: #fff;
    position: relative;
    background: #687bc7;
}

.btn:hover, .btn-h {
    color: #fff !important;
    border-color: #8699e5;
    background: #8699e5
}

.btn-s {
}

.btn-m {
    width: 76px;
    height: 24px;
    line-height: 24px;
    -webkit-border-radius: 13px;
    border-radius: 13px;
}

.btn-l {
    font-size: 14px;
}

.btn-l, .w-button {
    width: 94px;
    height: 30px;
    line-height: 30px;
    -webkit-border-radius: 15px;
    border-radius: 15px
}

.btn-white {
    color: #595757;
    border-color: #d1d1d1;
    background: #fff;
}

.btn-blue {
    color: #fff !important;
    border-color: #1fc1d6;
    background: #1fc1d6
}

.btn-blue:hover {
    color: #fff !important;
    border-color: #2de3ff;
    background: #2de3ff !important;
}

.btn-green {
    color: #fff !important;
    border-color: #4dd589;
    background: #4dd589
}

.btn-green:hover {
    color: #fff !important;
    border-color: #58e79c;
    background: #58e79c !important;
}

.btn-red {
    color: #fff !important;
    border-color: #1096ef;
    background: #1096ef
}

.btn-red:hover, .button-red:hover {
    color: #fff !important;
    border-color: #47b5ff;
    background: #47b5ff !important;
}

.btn-gray {
    color: #fff !important;
    border-color: #d7d7d7;
    background: #d7d7d7
}

.btn-gray:hover {
    color: #fff !important;
    border-color: #e2e2e2;
    background: #e2e2e2 !important;
}

.w-button-disabled, .w-button-disabled:hover {
    color: #fff;
    border-color: #ccc;
    background: #ccc !important;
    cursor: default;
}

.w-item {
    width: 100%;
    overflow: hidden;
    margin: 15px 0;
    line-height: 36px;
    position: relative;
}

.w-item .w-label, .w-item .w-label-l {
    width: 100px;
    height: 36px;
    line-height: 36px;
    padding-right: 10px;
    text-align: right;
    color: #595757;
    float: left;
}

.w-item .w-label-l {
    width: 126px;
}

.w-item .w-input, .w-item .w-input-m, .w-item .w-input-s {
    width: 258px;
    height: 18px;
    line-height: 18px;
    border: 0 none;
    border: 1px solid #c5c5c5;
    -webkit-border-radius: 5px;
    border-radius: 5px;
    padding: 8px 15px;
    font-family: 'microsoft yahei';
    float: left
}

.w-item .w-input-m {
    width: 190px
}

.w-item .w-input-s {
    width: 160px
}

.w-item .w-div, .w-item .w-div-l, .w-item .w-div-m {
    min-width: 160px;
    height: auto;
    min-height: 36px;
    line-height: 36px;
    font-size: 12px;
    padding: 0 14px;
    float: left;
    position: relative;
}

.w-item .w-div-l {
    min-width: 262px
}

.w-item .w-div-m {
    min-width: 192px
}

.w-item .w-div em {
    color: #1096ef
}

.w-item .w-select,
.w-item .w-select-s,
.w-item .w-select-l {
    width: 156px;
    height: 36px;
    color: #595757;
    font: 13px/36px 'microsoft yahei';
    outline: 0 none;
    float: left;
    padding: 0 10px;
    margin-right: 10px;
    border: 1px solid #d1d1d1;
}

.w-item .w-select-s {
    width: 110px;
}

.w-item .w-select-l {
    width: 322px;
}

.w-item .w-select-disabled {
    background: #ebebe4;
}

.w-textarea {
    width: 568px;
    height: 64px;
    font: 12px/24px 'microsoft yahei';
    border: 1px solid #d1d1d1;
    padding: 10px;
    outline: 0 none;
    resize: none;
}

.w-upload {
    width: 562px;
    color: #f00;
    margin: 20px 0 40px;
    padding-left: 40px;
}

.w-upload .btn {
    background: #fff;
    vertical-align: middle;
    color: #595757;
    border-color: #d1d1d1;
    font-size: 14px;
    margin-right: 10px;
}

.w-upload .btn:hover {
    color: #fff;
    border-color: #1fc1d6;
    background: #1fc1d6;
}

/* 首页 */
body {
    background: #f3f3f6;
}

.banner-box {
    width: 100%;
    height: 312px;
    background: url('/platform/images/kf_banner.jpg') top center no-repeat;
}

.laybox {
    background: #fff;
    border-radius: 5px;
    overflow: hidden;
}

.kf-list {
    margin: 35px -26px 25px 0;
}

.kf-list li {
    width: 230px;
    height: 244px;
    text-align: center;
    color: #9fa1a0;
    margin-right: 26px;
    float: left;
}

.kf-list li h3 {
    font-size: 16px;
    color: #7b7c7a;
    margin: 10px 0;
}

.kf-list li a {
    color: #9fa1a0;
    margin: 0 5px;
}

.kf-list li a:hover {
    color: #2ac1cc;
}

.kf-list li i {
    display: block;
    width: 100%;
    height: 136px;
    background: url('/platform/images/kf-list.png') no-repeat;
}

.kf-list .aitem {
    display: block;
}

.kf-list .item1 i {
    background-position: 70px 34px;
}

.kf-list .item2 i {
    background-position: -188px 34px;
}

.kf-list .item3 i {
    background-position: -440px 34px;
}

.kf-list .item4 i {
    background-position: -700px 34px;
}

.kf-list .item1:hover i {
    background-position: 70px -210px;
}

.kf-list .item2:hover i {
    background-position: -188px -210px;
}

.kf-list .item3:hover i {
    background-position: -440px -210px;
}

.kf-list .item4:hover i {
    background-position: -700px -210px;
}

.kf-asse {
}

.kf-asse .box-item {
    width: 50%;
    padding: 30px 0;
    float: left;
}

.kf-asse .box-item .tit {
    width: 44px;
    height: 48px;
    line-height: 24px;
    font-size: 17px;
    color: #2ac1cc;
    float: left;
    margin: 18px 30px 30px 100px;
    padding-left: 54px;
    background: url('/platform/images/kf-icon.png') no-repeat;
}

.kf-asse .box-ques .tit {
    background-position: 0px 4px;
}

.kf-asse .box-noti .tit {
    background-position: 0px -89px;
}

.kf-asse .box-list {
    float: left;
}

.kf-asse .box-list li {
    height: 28px;
    line-height: 28px;
}

.kf-asse .box-list a {
    color: #9fa0a0;
}

.kf-asse .box-list a:hover {
    color: #34c2c4;
}

.kf-asse .box-list i {
    display: inline-block;
    vertical-align: middle;
    width: 3px;
    height: 3px;
    margin-right: 10px;
    overflow: hidden;
    background: #34c2c4;
    position: relative;
    top: -1px;
}

/* 客服内页 */
.kf-in-wrapper {
    font-size: 13px;
}

.kf-in-wrapper .banner {
    width: 1000px;
    height: 123px;
    border-radius: 5px;
    overflow: hidden;
    background: url('/platform/images/kf-in-banner.jpg') top center no-repeat;
}

.kf-in-wrap {
    background: #fff;
}

.kf-in-wrap .menu {
    width: 200px;
    padding-top: 30px;
    float: left;
}

.kf-in-wrap .menu a {
    display: block;
    height: 50px;
    line-height: 50px;
    color: #595757;
    font-size: 14px;
    white-space: nowrap;
    padding-left: 80px;
    background: url('/platform/images/kf-in-icon.png') no-repeat;
}

.kf-in-wrap .menu .m1 {
    background-position: 44px 15px;
}

.kf-in-wrap .menu .m2 {
    background-position: 44px -44px;
}

.kf-in-wrap .menu .m3 {
    background-position: 44px -105px;
}

.kf-in-wrap .menu .m4 {
    background-position: 44px -165px;
}

.kf-in-wrap .menu .m5 {
    background-position: 44px -222px;
}

.kf-in-wrap .menu .m1:hover, .kf-in-wrap .menu .m1.active {
    color: #1096ef;
    background-position: -119px 15px;
}

.kf-in-wrap .menu .m2:hover, .kf-in-wrap .menu .m2.active {
    color: #1096ef;
    background-position: -117px -44px;
}

.kf-in-wrap .menu .m3:hover, .kf-in-wrap .menu .m3.active {
    color: #1096ef;
    background-position: -119px -105px;
}

.kf-in-wrap .menu .m4:hover, .kf-in-wrap .menu .m4.active {
    color: #1096ef;
    background-position: -121px -165px;
}

.kf-in-wrap .menu .m5:hover, .kf-in-wrap .menu .m5.active {
    color: #1096ef;
    background-position: -119px -223px;
}

.kf-in-wrap .ctn {
    width: 735px;
    min-height: 640px;
    padding: 10px 32px 50px;
    border-left: 1px solid #f2f2f2;
    float: left;
}

.kf-in-wrap .mod-hd {
    height: 18px;
    line-height: 18px;
    padding: 10px 0;
    margin-top: 26px;
    position: relative;
    overflow: hidden;
}

.kf-in-wrap .mod-tit {
    display: inline-block;
    vertical-align: top;
    padding: 0 20px 0 10px;
    font-size: 16px;
    border-left: 1px solid #1096ef;
    font-weight: bold;
    overflow: hidden;
}

/* 我要提问 */
.ask-box {
    margin: 50px 0 0 54px
}

.ask-box .stit {
    margin-left: 36px;
}

.ask-box .tips {
    width: 442px;
    height: 46px;
    background: #f3f3f6;
    line-height: 22px;
    padding: 20px 60px;
    margin-left: 360px;
}

.ask-box .w-input-l {
    border-radius: 0;
    width: 290px;
}

.ask-box .w-textarea {
    margin-left: 36px;
    width: 536px;
    height: 80px;
}

.btn-faker-file input {
    opacity: 0;
    filter: alpha(opacity=0);
    width: 100%;
    height: 100%;
    position: absolute;
    top: 0px;
    left: 0px;
}

/* 回复列表 */
.reply-box {
}

.reply-box .stit {
    margin: 25px 0 18px;
}

.reply-box .hd {
    height: 34px;
    line-height: 34px;
    font-size: 13px;
    background: #7cc485;
    background: -moz-linear-gradient(left, #7cc485 0%, #1fc1d6 100%);
    background: -webkit-linear-gradient(left, #7cc485 0%, #1fc1d6 100%);
    background: -o-linear-gradient(left, #7cc485 0%, #1fc1d6 100%);
    background: -ms-linear-gradient(left, #7cc485 0%, #1fc1d6 100%);
    background: linear-gradient(to right, #7cc485 0%, #1fc1d6 100%);
    filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#7cc485', endColorstr='#1fc1d6', GradientType=0);
}

.reply-list {
    min-height: 440px;
}

.reply-laybox {
    overflow: hidden;
    color: #fff;
    line-height: 44px;
}

.reply-laybox .s1 img {
    width: 32px;
    border-radius: 50%;
}

.reply-laybox .s1 {
    width: 104px;
    text-align: center;
    float: left;
}

.reply-laybox .s2 {
    width: 114px;
    float: left;
}

.reply-laybox .s3 {
    width: 377px;
    float: left;
}

.reply-laybox .s4 {
    width: 98px;
    float: left;
}

.reply-list li {
    overflow: hidden;
    cursor: pointer;
}

.reply-list li:nth-child(odd) {
    color: #1fc1d6;
    background: #fff;
}

.reply-list li:nth-child(even) {
    color: #595757;
    background: #f3f3f6;
}

/* 常见问题 */
.faq-box {
    width: 610px;
    margin: 0 auto;
}

.form-faq-search {
    position: relative;
    margin: 20px 0 28px;
}

.form-faq-search .input-search {
    width: 560px;
    height: 32px;
    line-height: 32px;
    border: 1px solid #d1d1d1;
    border-radius: 18px;
    color: #000;
    font-size: 14px;
    font-family: 'microsoft yahei';
    padding: 0 24px;
}

.form-faq-search .input-search:hover, .form-faq-search .input-search:focus {
    border-color: #1fc1d6;
}

.form-faq-search .btn-search {
    width: 76px;
    height: 34px;
    position: absolute;
    top: 0px;
    right: 0px;
    border-radius: 18px;
    background: #1fc1d6 url('/platform/images/kf-icon.png?2018') 27px -169px no-repeat;
    border: 0 none;
    cursor: pointer;
}

.filt-list {
    padding-left: 14px;
}

.filt-box {
    padding-left: 22px;
}

.faq-list {
    border-top: 1px dotted #d4d4d4;
    min-height: 370px;
}

.faq-list li {
    border-bottom: 1px dotted #d4d4d4;
}

.faq-list li:hover {
    background: #f7f7f7;
}

.faq-list li i {
    display: inline-block;
    vertical-align: middle;
    width: 3px;
    height: 3px;
    margin-right: 10px;
    overflow: hidden;
    background: #34c2c4;
}

.faq-list li a {
    display: block;
    height: 36px;
    line-height: 36px;
    padding-left: 22px;
    font-size: 13px;
    text-overflow: ellipsis;
    white-space: nowrap;
    overflow: hidden;
}

.faq-in-box .q {
    font-size: 14px;
    color: #1fc1d6;
    margin: 40px 0 20px;
}

.faq-in-box .a {
    line-height: 30px;
}

.faq-in-box .a img {
    max-width: 100%;
}

.faq-in-box .helper {
    width: 560px;
    height: 114px;
    margin: 30px auto;
    text-align: center;
    overflow: hidden;
    background: #f3f3f6;
}

.faq-in-box .helper p {
    margin: 20px 0;
}

/* 客服对话 */
.kf-item-states {
}

.kf-item-states .mod-hd {
    border-bottom: 1px solid #dfdfdf;
}

.kf-item-states .mod-hd .btn {
    position: absolute;
    top: 1px;
    right: 0;
}

.dialog-content {
    overflow: hidden;
    padding-top: 10px;
}

.dialog-cnt {
    overflow: hidden;
}

.dialog-item {
    position: relative;
    margin-top: 10px;
}

.dialog-item .date {
    line-height: 26px;
    color: #9f9f9f;
}

.dialog-content .left {
    float: left;
}

.dialog-content .right {
    float: right;
}

.dialog-content .left .avatar {
    width: 46px;
    height: 46px;
    margin-right: 16px;
    border-radius: 50%;
    float: left;
}

.dialog-content .left .arrow {
    width: 0px;
    height: 0px;
    position: absolute;
    top: 41px;
    left: 48px;
    border-width: 7px;
    border-style: solid;
    border-color: #fff #d3f4f3 #fff #fff;
}

.dialog-content .cnt {
    min-width: 332px;
    max-width: 580px;
    min-height: 16px;
    padding: 15px 24px;
    line-height: 24px;
    border-radius: 5px;
    background: #d3f4f3;
    float: left;
}

.dialog-content .cnt img {
    max-width: 100%;
}

.dialog-content .right .avatar {
    width: 46px;
    height: 46px;
    margin-left: 16px;
    border-radius: 50%;
    float: right;
}

.dialog-content .right .arrow {
    width: 0px;
    height: 0px;
    position: absolute;
    top: 41px;
    right: 48px;
    border-width: 7px;
    border-style: solid;
    border-color: #fff #fff #fff #f2f2f2;
}

.dialog-content .right .cnt {
    min-width: 332px;
    max-width: 580px;
    background: #f2f2f2;
}

.dialog-content .right .date {
    text-align: right;
}

.reviews {
    overflow: hidden;
    margin-top: 40px;
}

.reviews .left {
    width: 62px;
    line-height: 32px;
    float: left;
}

.reviews .right {
    width: 625px;
    float: left;
}

.reviews .re-list {
    overflow: hidden;
}

.reviews .re-list li {
    width: 102px;
    height: 32px;
    line-height: 32px;
    text-align: center;
    background: #fff;
    border: 1px solid #d1d1d1;
    margin-right: 10px;
    cursor: pointer;
    float: left;
}

.reviews .re-list li:hover, .reviews .re-list .active {
    background: #78c388;
    border-color: #78c388;
    color: #fff;
}

.re-confirm {
    width: auto;
    height: auto;
    padding: 20px 10px;
    border: 1px solid #d1d1d1;
    margin-top: 10px;
    text-align: center;
}

.w-score {
}

.w-score i {
    display: inline-block;
    vertical-align: middle;
    margin: 0 2px;
    width: 18px;
    height: 18px;
    background: url('/platform/images/kf-icon.png?2018') 0 -283px no-repeat;
    cursor: pointer;
}

.w-score .active {
    background-position: 0 -233px;
}

.re-confirm .re-box .btn {
    vertical-align: middle;
    margin-left: 30px;
}

.kefu-height {
    height: 700px
}

.kefu-iframe {
    height: 100%;
    width: 100%;
}